ACCESSIBILITY AND INCLUSION

The nearest London Underground stations to the stadium are Mill Hill East (2.0 miles, 7-minute drive), Hendon Central (2.2 miles, 11-minute drive) and Edgware (3.1 miles, 11-minute drive). Edgware and Hendon Central are the two London Underground stations that offer step-free access from the platform to the street, and both run on the same branch of the Northern line.

Travelling via National Rail will mean that the nearest station is Mill Hill Broadway (1.5 miles, 6-minute drive). This station does have some step-free access but is not completely wheelchair accessible. Induction Loop is available and there are accessible taxis available when required.

Saracens offer a free shuttle bus service every match day from the three local railway stations (Mill Hill Broadway, Mill Hill East and Edgware) to the stadium. Pioneers are based at the stations to offer a Meet and Greet service to all spectators. Frequent services are run and typically take 5-10 minutes.

All shuttle buses are serviced by Arriva and offer a tail lift service for wheelchair users.

For further information on train travel visit www.tfl.gov.uk or www.networkrail.co.uk

The closest bus stop is located on Pursley Road, which is a ten minute walk away from the stadium. You can get to this stop by either using our shuttle bus services outlined above or by taking the 221 route that runs from Edgware Bus Station to Turnpike Lane Station.

Alternatively, the 113 Bus route runs from Edgware Bus Station to Marble Arch. To get to the home of Saracens on this route, disembark at Five Ways Corner, which is a 10-minute walk away from the stadium.

For more information, including general advice on public transport, bus timetables and journey planning, visit www.traveline.info or call Traveline on 0871 200 2233 (calls form landlines cost 12p per minute, calls from a mobile phone may vary).

The stadium address for satellite navigation is: SportsEvents Guide, Greenlands Lane, Hendon, London, NW4 1RL. The stadium is readily accessible from major highways. When approaching the stadium, follow signs towards the home of Saracens and access the site via our main entrance using Champions Way.

StoneX Stadium has disabled parking spaces in the P2 Car Park.  These must be booked in advance by calling Supporter Services on 0203 870 3303. Spaces are sold seasonally and match by match, subject to availability.  Blue badge holders must show their badge on arrival and will not be permitted to park without it. Disabled spectators without a disabled parking space can be dropped off outside Gate A.

Wheelchair users and other disabled spectators should access the stadium through either Gate A or Gate B. Unfortunately, Gate C has limited access for those who have mobility issues, including wheelchair users. However, if a spectator has a specific mobility issue and requires support, we have an electric buggy to support movements in and around the stadium. Please call Supporter Services in advance of the match to make the required arrangements.

An accessible taxi service is available from the below taxi services based at local stations.

Mill Hill Broadway Station

Express – 02089064444

M1 – 02089593000

Mill Hill East Station

Bittacy Cars – 020 8343 4444 

Hendon Central Station

Fleet Cars – 020 8203 6666

The A1(M) road merges into the A1 which runs very close to the stadium and via car parks at Mill Hill Broadway Station and East Finchley Station.

The A406 (The North Circular) runs through North London and links West and East London together. The road runs very close to car parks at Finchley Central Station and Arnos Grove Station, both of which are then short bus rides to the stadium.

The M1 runs from the North of England into North London, via towns such as Watford and Luton. The road runs very close to Edgware Station car park and Mill Hill Broadway Station, which are short bus rides to the stadium.

At StoneX Stadium we have a variety of options available to cater for supporters with accessible needs on match days.

We have wheelchair spaces available to book, both seasonally and on a match by match basis, in the 1876 and South stands. For ambulant supporters, our Supporter Services team will do their best to accommodate supporters’ specific requirements.

Tickets will be charged at the concessionary prices for supporters with accessible needs, including wheelchair users and ambulant supporters, on production of proof of eligibility.  Please see below for a list of acceptable proofs.

Where the need for personal support has been identified, Saracens will admit one personal assistant / essential companion free of charge on the understanding that they are providing a service to the supporter with accessible needs, to enable them to access matchday facilities. The personal assistant must be over 16 and should be capable of supporting the supporter with accessible needs in the event of an emergency.  The Club requires the supporter with accessible needs and their companion to enter the ground together and sit together. A companion match ticket or Season Ticket may not be used to gain entry to the ground without the eligible supporter with accessible needs being present.

Supporters with accessible needs requesting a complimentary companion seat must supply one of the following: 

• Proof of Disability Living Allowance – Mobility or Care Component (DLA)
• Proof of Personal Independent Payment - Mobility or Care Component (PIP)
• Proof of Severe Disablement Allowance
• Proof of Attendance Allowance
• A copy of registration documents which certify Registered Blind or Registered Partially Sighted

The proof must be in the form of a letter from the Department of Work and Pensions (DWP) and must be dated, and valid for the current period.

We will also accept valid Nimbus Disability / Credability Access Cards with the +1 symbol.

This list is not exhaustive, and consideration will be given to any other evidence that can be provided. For guidance, the Club advises supporters to refer to the Level Playing Field website www.levelplayingfield.org.uk.

Some of these proofs are dated and it may be necessary for you to resubmit new documentation on request.

Our matchday ticket office is a temporary facility, located on the south-west corner of the stadium.

There is no drop counter available in this area but staff are accommodating and mitigate this with a personal service as required.

Pioneers are easily identified in blue jackets. They will help you locate your seat and can provide information about the facilities.

Any supporters with specific seating requirements (e.g. a certain area or row, step-free access etc) should contact supporterservices@sportseventsguide.com to discuss their requirement in more detail. We will do our best to accommodate your requirements.

The top rows of the 1876 Stand (blocks W01 – W11) and the East Stand are steep and we would discourage any supporter who would be unable to exit the stadium quickly in the event of an emergency from purchasing tickets in these areas.

Viewing areas for wheelchair users and their companions are available in both the 1876 and South Stands. Dedicated matchday disabled liaison staff are also posted in both these areas.

The 1876 Stand has a total of 58 wheelchair/companion spaces. The seating areas are allocated at Level 1 (22 wheelchair/companion positions) and Level 2 (36 wheelchair/companion positions). The 1876 Stand has lift access in the centre and the south end for access to wheelchair refuges.

The South Stand has a raised accessible viewing platform with a capacity of 5 wheelchair spaces at each end. Personal assistants may be required to sit behind the wheelchair user, depending on demand for use on any given game. There is step-free access via the accessible entrances at either end of the South Stand.  Please note the stadium is an outdoor venue and whilst a roof exists on each of our stands, these accessible platforms are not covered and visitors may get wet dependent on the weather and the direction of the wind.

The East Stand has capacity for 4 wheelchair spaces at elevated level with space for personal assistants. Step-free access to this space is available via the main entrance to the rear of the East Stand. On arrival Pioneers will greet you, before directing you to the lifts to access the appropriate area.

Catering kiosks are found at regular intervals around the stadium.

There is a lower counter located within our Olympic Bar whilst several our other temporary concessions also offer this facility or a personal service to accommodate those requiring this type of facility.

Straws are available upon request throughout the stadium.

We do not have a dedicated Sensory Room available on match days, however we can offer quieter places for people who may need them.  We are happy to discuss your individual requirements and talk through the facilities we do have to offer. Please contact Supporter Services on supporterservices@sportseventsguide.com or call 0203 870 3303.

There is a Changing Places toilet located in the 1876 Stand. Please ask a Pioneer to direct you.

SportsEvents Guide Store, operated by Castore, is located in the south-east corner of the East Stand and is the best place to buy all your official club merchandise. Easily accessible via Gate A, the shop is entirely on one floor at ground level, with easy-access doors to enter.

The shop is open on Men’s and Women’s matchdays.  If you require a quieter period to visit the store, we recommend visiting around 2 hours before kick-off, or waiting until 30 minutes after the final whistle. Please note that you will require a valid match ticket to enter the ground.

Alternatively, if you would prefer to do your shopping online then you can do so by visiting shop.sportseventsguide.com where your official merchandise can be delivered straight to your door.

The home of Saracens has a number of temporary hearing loops on site and upon request to any of our Pioneers we are able to provide this service at any service area including catering, retail and hospitality.

Signage around the stadium is white type on a blue background, with our concourses being highly visible, offering a contrast between the walls and the floors.

Assistance dogs are welcome at the Stadium. Should you wish to bring your assistance dog along, please contact supporterservices@sportseventsguide.com in advance so that we can make the necessary arrangements.

Storage can be provided for wheelchairs and walking frames for those supporters who are able to transfer into a seat. Please ask our Pioneers for details when you arrive at the Stadium.

Evacuation procedures will be advised by the Safety Officer and actioned by Pioneers as required. Disabled refuge points exist throughout the East stand at all levels. EvacSlydes are ready for use within the East stand from Level M, Level 1 and Level 2.

The areas around the stadium has predominantly level access and all pavements have dropped kerbs.  When moving around the vicinity of the stadium please stick to the footpaths and avoid walking in the roads.

SportsEvents Guide’ Pioneers are a unique resource that draws on best practice for crowd safety management, in conjunction with a level of customer service that is, we believe, unmatched at any other sport venue. The Pioneers are a team of volunteers that are here to meet and greet all supporters coming to the Stadium on match days. Our group consists of all ages, with most Pioneers being Saracens fans for years. The one thing we all have in common is our desire to go that extra mile and give all supporters the best possible matchday experience.

All Pioneers are trained to Level 2 Spectator Safety, and the team who support assisted customers all have keen equality and disability awareness. A number have professional experience working with a client groups with range of physical, emotional and learning difficulties

Anything we can do to help is the easy answer. Our team will provide help, guidance and the answers to any questions you might have when you arrive at the Stadium. We can provide a dedicated service to our disabled visitors, ranging from escorting you to your seats, to help with half-time refreshments and everything else in between. We all work together as one big team, so in the unlikely event we can’t help you, we can certainly find someone who can.

Our team can be found on a matchday on the approaches to the Stadium and at the Stadium in the lead up to all Saracens fixtures and major events.  You will easily spot us dressed in our bright blue uniform, so just come and find us, ask us anything, and we will do all we can to help.

Dedicated Pioneers can be called to assist with transportation in and around the stadium if you have a mobility issue.

For more information on the Pioneers, visit https://www.sportseventsguide.com/club/pioneers/

The best way to stay up-to-date at Saracens and the Stadium is by visiting the official Saracens website – www.sportseventsguide.com – for regularly updated news, fixtures, ticket details and club information. Our website includes exclusive news, interviews, videos and highlights, which are all available on your computer, smartphone and tablet device.

Contact details for the official supporters association can be found at www.saracenssupporters.org

The perfect place for updates, delivered informally, regarding day-to-day events at the club is @Saracens Twitter account – a reliable source for ticketing queries, live match updates and regularly directing fans to Saracens content.

SportsEvents Guide Facebook page – www.facebook.com/SaracensOfficial – is another good way of keeping up-to-date with everything that’s going on, from team announcements and contract extensions, to player and coach interviews and everything else that Saracens has to offer.

Regular uploads of exclusive behind-the-scenes photos and videos, charting life at both the Stadium and the St Albans training ground. Visit www.instagram.com/saracensofficial to check it out.