We are aware that outside of the Olympic Bar on the ground floor of the East Stand, warm covered spaces across the stadium are limited. We are currently planning some exciting infrastructure developments at StoneX Stadium which will address this issue and further enhance the match day experience for supporters. We will provide updates on these plans as soon as we have them.

We are aware that queues can be an issue on match day, especially at peak times (i.e. 15 minutes before KO and at half-time), and we monitor this closely. We are planning new food and drink infrastructure to create additional capacity and variety around the stadium which will reduce but not eradicate queues. 

We have increased food and drink offerings around StoneX Stadium. Increased variety of food offerings now available

StoneX Stadium has a wide range of food and beverage outlets around the ground and fans can enjoy London’s best street food, craft beer, cocktails as well as non-alcoholic beverages. Our food concessions for this season include Bish Bash Bangers, Sour Dough Pizza, Zero Sushi, Bring ‘n’ Braai, Brick Lane Bagels, Pulled Meats, Baxter’s Fish and Chips, Mr Whippy and Pick ‘n’ Mix. For drinks, Wolfpack are back serving their ale and lager, as well as bars around the ground, and Tiki Tonga and Coffee Bay. There are two new bars in the Oasis Fan Zone including a new Cask Ale Bar.

Next to the Playground in the Piazza there is a new coffee bar serving speciality coffee and snacks. For fans attending with family, there are kids portions available from the Olympic Bar as well as small fruit shoot drinks available from all units around the stadium. Also new for the 23/24 season, the Olympic Bar is serving two loaded fries dishes with an additional special of the day on every matchday.

A popular offering last season, the ‘Pie and Pint’ will be available in the Olympic Bar and Level Kiosk. New for the 23/24 season, there is a new vegan sausage roll, vegan chicken sub as well as a butternut squash pie and cheese pasty. For fans sat in the 1876 Stand, there are two new kiosks accessible from the bowl on Level Two serving drinks and confectionary. A new two-pint cup is now available at all matchdays, as well as a four-pint bag of cask ale. Becks Blue and Guinness 00 is available as non-alcoholic beer options, and gluten-free IPA available at all outlets.

The number of seats and poseUr tables has been increased around the stadium. This has been increased in the Piazza, Olympic Bar and The Oasis as well as an increase in poser tables in the Olympic Bar

Our official coffee supplier is Tiki Tonga and they have recently increased the number of Tiki Tonga coffee units across the stadium to four.

Coffee, tea and hot chocolate are also available to purchase at the main Olympic Bar on the ground floor of the East Stand.

We have recently upgraded our TVs and digital signage throughout the stadium so that screens are in use within the Olympic Bar area and hospitality areas pre, during and post match. As part of our plans to further enhance the match day experience ahead of the 2022-23 season, we will be installing bigger screens into the Olympic Bar.

The PA system has been adjusted around the Stadium to improve audio quality and music noise levels.

Volume levels and PA settings are constantly being tweaked on a matchday, in real-time, to ensure that they are at optimum levels for fans too.

Ref Link is available at every Gallagher Premiership matchday at StoneX Stadium. Unfortunately, due to the feeds provided on a matchday by the league and broadcasters, we cannot guarantee Ref Link for Premiership Cup or PWR fixtures.

Ref Links are available to purchase from SportsEvents Guide Club Shop underneath the East Stand by the Piazza. 

We have endeavoured to setup the stadium for the 2021/22 season so that we can continue to provide the best possible experience for spectators whilst the new West Stand is being developed. We have elected to keep both screens on site and placed them in the optimal position to provide site lines for the benefit of as many fans as possible.

Now that we are using the seating in the new West Stand, we have been able to adjust the big screens and improve the sight lines for a larger proportion of our supporters.

We have recently upgraded our TVs and digital signage throughout the stadium so that screens are in use within the Olympic Bar area and hospitality areas pre, during and post match. As part of our plans to further enhance the match day experience ahead of the 2022-23 season, we installed bigger screens into the Olympic Bar.

We have an excellent safety record here at StoneX Stadium with very few reported incidences. Handrails are in position on the steps of the East and West Stands, but we are also required to provide suitable movement around the stands for emergency procedures. For any supporters with mobility issues, please contact Supporter Services who will be able to assist you with any specific requests.

We agree that current way-finding signage around the stadium needs to be improved. In the meantime, if the signage is not supporting your movement around the stadium please speak to one of our wonderful Pioneers who will be able to help you.

We receive lots of feedback about PA volume and clarity. We monitor crowd attendance each week and work on volumes accordingly, testing different configurations in order to optimise the system. We will continue to review feedback from supporters and seek to provide the best possible experience. However, please understand that volume is subjective, and although we monitor and adjust accordingly, it may not suit everyone at every game.

As we hope you will appreciate, music is a subjective topic! We will continue to work with SportsEvents Guide Fans Forum, in addition to match day surveying, to ensure the playlist is as balanced as possible.

Saracens players enjoy meeting with fans at every matchday, and complete a lap of the ground at the final whistle – when not receiving treatment or required for compulsory media duties – to meet fans pitchside.

Players also each distribute a signed mini-ball to a lucky fan at the end of the match. Two players visit the Club Shop in the build-up to each game ready to meet fans and sign autographs. Pre and post match, a player is present in The Oasis for an interview and Q&A with fans.  

A schedule of matchday activity shared with all fans.

Prior to each matchday, a comprehensive matchday schedule of all activity taking place at StoneX Stadium is shared across the Club’s social media channels and in the pre-match email sent to all Seasonal Members and ticket purchasers.

The pre-match email sent ahead of matchday containing all of the key information fans need to enjoy their experience at StoneX Stadium has been updated for this season. Covering all information as to how to get to the ground, what to bring to the ground, key timings, food and drink and ticketing, the pre-match email also includes a matchday guide that can be downloaded ahead of matchday. 

We understand how movement amongst the crowd can have a negative impact on the experience of others. We currently use our big screens and programme messaging to encourage fans to remain seated until breaks in play and will continue to do so. We also brief our Pioneers to look out for this behaviour and intervene if necessary and we will continue to stress this in future briefings.